FAQs

Covid 19

During this pandemic period, we would like to give our assurance that Kudo Lounge is observing best practices to ensure the safety of our staff and customers. We are open and happy to serve you. We will deliver your orders as normal but follow a no-contact delivery process to keep everyone safe.
Our foremost commitment is to safeguard the health and protection of our warehouse staff so we are following enhanced measures such as social distancing, split work shifts, and heightened hygiene.
Other staff who can work from home like the Customer Services team are doing their jobs at the comforts of their abode. You can send your concerns and other matters via email and rest assured that our dedicated personnel will take care of them just like before. We also keep this FAQ page updated with the latest information, so stay tuned.

Can I View In Person?

We only stock products of the utmost quality, and we retail them exclusively through the Kudo Lounge website. This allows us to showcase a larger range of quality items, at the best price possible, which we stand behind with our price match guarantee. 

Delivery And Returns

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

Cancellations & Refunds


Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.